Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, please contact us at contact@tervi.store with your order number and a brief description of the issue. In most cases, we do not require you to send the item back to us — this keeps the process fast and hassle-free for you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Unfortunately, we cannot accept refund requests for gift cards.

Refunds

Once your refund request is approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at contact@tervi.store.