Shipping policy

SHIPPING POLICY

For logistical reasons, certain items in the same order may be shipped separately, which means you may receive your products in multiple packages. To ensure accurate and timely delivery, please double-check and enter your shipping address correctly at checkout.

Please note that we are not responsible for lost packages resulting from an incomplete or incorrect address provided by the customer. It's important that you verify your shipping details to avoid delivery issues. At checkout, you have the option to choose a shipping method, including the free option, which means the product ships from a supplier outside the country.

Our standard order processing time is 2–5 business days after placement. After the processing time, the estimated delivery time is 7–12 business days. These are approximate delivery times and we do not guarantee specific delivery dates.

Once your order has been processed, we will generate a tracking number and send it to you via a shipping confirmation email. If you have not received your tracking number within 5 business days, please notify us by email at contact@tervi.store, including your order number.

We strive to deliver your orders as quickly as possible, but unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, strikes in air or ground transportation, customs processing, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.

You can be confident that we are dedicated to meeting or exceeding your delivery expectations. Our team will always do everything possible to deliver your products on or before the estimated delivery date.

If you have any questions or concerns regarding our shipping process, feel free to contact us at contact@tervi.store